Could a push toward efficiency undermine the profitability of some hotel stocks?
Brandon Ambrosino of Quartz is very concerned about room keys. As he points out in a recent article, the upscale chain Starwood Hotels & Resorts Worldwide (HOT) is considering phasing out room keys altogether, even keycards.
Starwood wants to replace keycards with bluetooth enabled digital "smart keys" that customers can download to their mobile phones. This innovation will give customers the option of bypassing the front desk entirely.
Ambrosino's concern about room keys isn't just aesthetic. Besides the retro-appeal of having a real live metal key to open your door, he cites studies and articles from Forbes and Fast Company that argue "human interaction" will be one of the top consumer trends of 2014. In an increasingly automated world, consumers are getting more and more likely to pay a premium for some face-to-face, honest-to-god human contact.
Trends in automation raise a prickly paradox for hotels. On one hand, efficiency keeps costs down and is undoubtedly good for margins. On the other hand, hotels run the risk of losing the human touch that makes travelling fun. It is the hospitality industry after all. Would customers really want a hotel experience without bellhops, doormen, and a concierge?
Who would you call to make a complaint? Who would give you directions to the pool? Who would you discretely slip a $5 bill to make sure the maid doesn't come till after 11?
Considering all this, we decided to build a list of the 5 most profitable stocks working in the hotel industry by profit margin. Notice that Starwood Hotels makes the list, but just barely, at number 5.
Click on the interactive chart to view data over time.
Profit Margin: 15%
2.Ctrip.com International Ltd. (CTRP, Earnings, Analysts, Financials):Engages in the manufacture, marketing, and distribution of various fragrances and fragrance related products primarily in the United States and Europe. Market cap at $1.03B, most recent closing price at $33.66.
Profit Margin: 18.6%
3.Starwood Hotels & Resorts Worldwide Inc. (HOT, Earnings, Analysts, Financials):Manufactures and sells electronic assemblies and furniture in the United States and internationally. Market cap at $424.97M, most recent closing price at $11.16.
Profit Margin: 10.4%
4.Intercontinental Hotels Group plc (IHG, Earnings, Analysts, Financials):Manufactures and markets identification, tracking, security, and merchandising solutions for the retail and apparel industry worldwide. Market cap at $660.24M, most recent closing price at $16.03.
Profit Margin: 46.5%
5.Wyndham Worldwide Corporation (WYN, Earnings, Analysts, Financials):Provides various hospitality services and products to individual and business customers in the United States, the United Kingdom, the Netherlands, and internationally. Market cap at $9.10B, most recent closing price at $71.05.
Profit Margin: 12.3%
(List compiled by James Dennin. Analyst ratings sourced from Zacks Investment Research, all other data sourced from Finivz.)
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Dig Deeper: Access Company Snapshots, Charts, Filings
- Choice Hotels International Inc.(CHH, Chart, Download SEC Filings)
- Ctrip.com International Ltd.(CTRP, Chart, Download SEC Filings)
- Starwood Hotels & Resorts Worldwide Inc.(HOT, Chart, Download SEC Filings)
- Intercontinental Hotels Group plc(IHG, Chart, Download SEC Filings)
- Wyndham Worldwide Corporation(WYN, Chart, Download SEC Filings)
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